Housing association Karbon Homes has recently partnered with Securus to maintain its Social Alarm systems and ensure they are compatible with new digital networks.


Karbon provides homes and services which form the foundations for people and places to fulfil their
potential. As a housing association, they own or manage almost 30,000 properties across the North
East of England and Yorkshire and develop more homes every year.


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Karbon Homes Case Study - graphic

Download a PDF version of this case study.


  • Multiple suppliers were providing warden call installation and maintenance
  • Previous suppliers had been unable to resolve issues with newly released products
  • The Warden Call estate had to be made compatible with new digital / IP telecommunications networks
  • Digital migration solutions had to offer value for money and minimal resident disruption


  • A 5 year agreement, underpinned by Securus’ commitment to provide sustainable analogue warden call maintenance provision
  • Contract management and administration delivered by Securus staff working locally to the client’s headquarters to maximise teamwork, communication and problem resolution
  • Experienced technical experts on hand to resolve previous issues with new product installations
  • Planned maintenance delivered by local engineers to ensure programme delivery
  • Digital compatibility audits provided for all sites, including recommendations for appropriate, economical and compliant systems modifications to enable operation across digital networks
  • National responsive maintenance delivered through the Securus Housing and Care Division engineering team and its 24x7x365 Service Desk
  • Legacy parts provision ensured through Securus’ extensive stock holding


  • Confidence in a partner that could easily maintain the full estate
  • Cost reduction
  • A clear digital migration plan
  • Long term contract security

Jon McDonald, Retirement Living Manager at Karbon Homes says:

“Karbon Homes selected Securus to provide analogue systems maintenance and digital compatibility audits on 38 sites, following a competitive tender process. Their robust proposal and expertise in both analogue and digital systems gave us the confidence to select them as our long term partner.”

For more details contact: Jon Marshall: Divisional Director – Housing & Care


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