City of Lincoln Council has recently partnered with Securus to upgrade its Warden
Call systems and ensure they are compatible with future digital networks.


City Of Lincoln Group and sheltered housing helps older tenants retain their independence and feel secure.


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Lincoln Council Case Study PDF Download

Download a PDF version of this case study.


“City of Lincoln selected Securus following a mini competition under the NHC TECS Framework. Their knowledge and experience of digital migration was a key reason for their selection. We have already invested in digital technology with Jontek and Tynetec and so Securus’ experience with the Tynetec XT2 products and digital interfacing was a clear benefit.”

Clive Thomasson, Supported Housing Manager at City of Lincoln


“Tynetec, a group brand of Legrand Electric Limited, has worked closely with Securus on the controlled release of the XT2 product. Their knowledge of digital migration and the XT2 product makes them an ideal partner for the City of Lincoln on this project.”

Samantha Boothroyd, Senior Business Development Manager for Tynetec


  • The Warden Call estate had to be made compatible with new digital/IP telecommunications networks

  • Identifying an upgrade strategy consistent with previous investments in digital infrastructure through a Jontek Control centre and Tynetec Reach IP dispersed alarms

  • Ensuring the selected partner had relevant digital experience and knowledge of Tynetec and Jontek environments

  • Full IP connectivity was required by the end of 2019


  • Selection of Securus to install Tynetec XT2 systems to ensure compatibility with their existing estate and next generation (digital networks)

  • Creation of an end to end IP alarm transmission from dispersed and group environments to the Jontek Control centre

  • Detailed site surveys to ensure the selected solutions were the most appropriate and economic.

  • Installations in accordance with BS8604-1 Code of practice for design, installation and maintenance of social alarm systems in specialised grouped living environments

  • Warranty service delivered through the Securus Housing and Care Division engineering team and its 24x7x365 Service Desk


  • Partnership with Securus and Tynetec to deliver 6 fully IP hard wired social alarm systems using the NowIP protocol resulting in a fully digitally enabled social alarm portfolio

  • The most economical and appropriate solution

  • Confidence in a partner that could transition the estate to digital using a new to market product

  • A clear digital migration plan

  • Warranty provision via an approved Tynetec Partner

For more details contact: Jon Marshall: Divisional Director – Housing & Care


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